Frequently Asked Questions
Find quick answers about booking tours in Koh Samui, hotel pickup, payments, cancellations, weather, and getting help from our local team.
Why book with SamuiToday?
SamuiToday is a local Koh Samui travel company focused on tours and activities around Koh Samui and nearby islands. We offer competitive direct prices and personal support from our local team.
Can I talk to a real person if I need help?
Yes. Our local team is here to help with your booking, hotel pickup, and tour arrangements. You are not limited to automated support.
Are your prices competitive with large booking platforms?
We aim to offer excellent value when you book directly with us. Because we sell tours locally and directly, our prices can often be competitive with larger booking platforms.
Is online payment secure?
Yes. Online payments are processed securely through Stripe. SamuiToday does not store your full card details.
How do I know when my booking is confirmed?
After successful payment and confirmation by our booking system, you will receive your booking confirmation by email. Where applicable, your mobile e-ticket will also be provided.
What is your cancellation and refund policy?
Most tours offer a full refund when cancelled at least 24 hours before the travel date. Some tours may have different conditions, so please check the cancellation policy shown for your selected tour before booking.
Is hotel pickup included?
Many tours include shared hotel pickup within their designated pickup areas. Pickup coverage varies by tour and operator, so please check the Pickup Information shown on the tour page.
When will I receive my exact hotel pickup time?
Your exact hotel pickup time will be confirmed by email after we receive your accommodation details. Please be ready in the hotel lobby at least 10 minutes before your confirmed pickup time.
What if my hotel is outside the standard pickup area or on a steep road?
An additional transfer fee may apply, or you may be asked to meet the driver at a nearby accessible meeting point. In some locations pickup may not be available.
What if my tour does not include hotel pickup?
For self-arrival tours, we will provide the meeting point or check-in information you need to arrive independently.
What happens if the weather is bad?
Tours operate according to actual weather, sea conditions, and the operator's safety assessment. If an operator cancels a tour for safety reasons, we will contact you with the available options, which may include rescheduling or a refund where applicable.
Can I check the weather before booking?
Yes. Checking the forecast before booking can be useful, especially for sea tours. Forecasts are guidance only, and actual conditions may differ on the travel day.
Do I need to bring my passport?
Some activities require passport or ID information for accident-insurance registration. A clear photo of your passport or ID saved on your phone is normally sufficient unless your selected tour states otherwise.
Are national park or island entrance fees included?
It depends on the tour. Any mandatory entrance or local fees that are not included should be shown on the tour page before booking.
How can I contact SamuiToday?
You can contact our local team through the contact options provided on the SamuiToday website if you need help before or after booking.