Terms & conditions

{"time":1784091842437,"blocks":[{"id":"9WS-Hugfml","type":"header","data":{"text":"Booking Terms &amp; Cancellation Policy","level":1}},{"id":"O3LragB-CQ","type":"header","data":{"text":"1. About SamuiToday.com","level":2}},{"id":"oVnRm6LtfW","type":"paragraph","data":{"text":"SamuiToday.com<\/strong> is an online travel agency based in Koh Samui. We work with carefully selected local tour operators and transportation providers to offer travelers a convenient, secure, and reliable booking experience."}},{"id":"DAVyjDrPQF","type":"paragraph","data":{"text":"Unless otherwise stated, all tours and transportation services are operated by independent local service providers."}},{"id":"btxAaYaQuf","type":"delimiter","data":{}},{"id":"jdYZPXA5es","type":"header","data":{"text":"2. Booking Confirmation","level":2}},{"id":"wCFfBKZ_Wo","type":"paragraph","data":{"text":"Once your payment has been successfully completed, your booking will be confirmed automatically."}},{"id":"lSS2dWa1IK","type":"paragraph","data":{"text":"You will receive your confirmation together with your E-ticket or E-voucher by email. You may either print your voucher or simply present it on your mobile device on the day of travel."}},{"id":"N_zkqT4iIc","type":"delimiter","data":{}},{"id":"hqR9Y_O69m","type":"header","data":{"text":"3. Prices","level":2}},{"id":"8ZYqQddOgL","type":"paragraph","data":{"text":"All prices displayed on SamuiToday.com<\/strong> are special promotional rates negotiated directly with our local partners."}},{"id":"X_DEFEgdMW","type":"paragraph","data":{"text":"Prices may differ from those offered by hotels, tour operators, travel agencies, or other online booking platforms."}},{"id":"W5_9iw4k4T","type":"delimiter","data":{}},{"id":"148uS3tJcQ","type":"header","data":{"text":"4. Free Cancellation","level":2}},{"id":"NdP4XGp2ig","type":"paragraph","data":{"text":"We understand that travel plans can change."}},{"id":"W2sk5GkjRI","type":"paragraph","data":{"text":"You may cancel your booking up to 24 hours before the scheduled departure time<\/strong> and receive a 100% full refund<\/strong>."}},{"id":"BI5zSVMxO5","type":"paragraph","data":{"text":"No cancellation fees will be charged."}},{"id":"BvX_vjLh_x","type":"delimiter","data":{}},{"id":"BsVZf6L6aj","type":"header","data":{"text":"5. Late Cancellation &amp; No-Show","level":2}},{"id":"mRvsVvjdc6","type":"paragraph","data":{"text":"Bookings cancelled less than 24 hours before departure<\/strong>, as well as no-shows or unused services, are non-refundable<\/strong>."}},{"id":"6yVbqV6VXA","type":"delimiter","data":{}},{"id":"vjjVHFUKj5","type":"header","data":{"text":"6. Refund Processing","level":2}},{"id":"Ppcu7urMfc","type":"paragraph","data":{"text":"Approved refunds will be issued to the original payment method used during booking."}},{"id":"Z60vf0MmIS","type":"paragraph","data":{"text":"Depending on your bank or payment provider, the refund may take several business days to appear in your account."}},{"id":"WLlabOuxkJ","type":"delimiter","data":{}},{"id":"MwPxZtQJA9","type":"header","data":{"text":"7. Changes to Your Booking","level":2}},{"id":"M29c8zS6fv","type":"paragraph","data":{"text":"If you need to change your travel date or booking details, please contact us as early as possible."}},{"id":"i3UKkZFU_a","type":"paragraph","data":{"text":"Changes are subject to availability and the operating company's policy. Additional charges may apply in certain cases."}},{"id":"ccP3s5xh2b","type":"delimiter","data":{}},{"id":"v4PDt4cbSM","type":"header","data":{"text":"8. Tour Operations","level":2}},{"id":"dlfsyHaqBR","type":"paragraph","data":{"text":"All tours are operated by independent local tour operators."}},{"id":"uDNUN807sD","type":"paragraph","data":{"text":"Tour itineraries, departure times, boat types, routes, or activities may be adjusted due to weather conditions, sea conditions, safety requirements, operational reasons, or decisions made by the operating company."}},{"id":"mXFp5WJJ8I","type":"paragraph","data":{"text":"Any changes will always be made with passenger safety as the highest priority."}},{"id":"KJt0JG4Rep","type":"delimiter","data":{}},{"id":"cXEJJGiUk-","type":"header","data":{"text":"9. Weather Policy","level":2}},{"id":"KZHw-RN2H8","type":"paragraph","data":{"text":"Many tours in Koh Samui are weather dependent."}},{"id":"GHCJAlK_Ry","type":"paragraph","data":{"text":"If the tour operates as scheduled and you choose not to participate, the standard cancellation policy will apply."}},{"id":"Nz7HJBR12_","type":"paragraph","data":{"text":"If the tour is cancelled by the operating company due to unsafe weather or sea conditions, customers will be offered either:"}},{"id":"C4dLK_Ey8b","type":"list","data":{"style":"unordered","items":[{"content":"\nReschedule to another available date, or\n","items":[]},{"content":"\nA full refund\n","items":[]}]}},{"id":"1arqF_e3AF","type":"paragraph","data":{"text":"depending on the operator's policy."}},{"id":"WnFeGtSWPA","type":"delimiter","data":{}},{"id":"ZItW0ZOksU","type":"header","data":{"text":"10. Service Providers","level":2}},{"id":"iVZks9j2Z8","type":"paragraph","data":{"text":"If the original tour operator becomes unavailable or fully booked, SamuiToday.com<\/strong> reserves the right to arrange another operator providing a comparable standard of service."}},{"id":"qEK4hYJpQG","type":"paragraph","data":{"text":"This allows us to ensure that your booking can proceed as planned."}},{"id":"v9quK8i6jr","type":"delimiter","data":{}},{"id":"d8g9tgeHOi","type":"header","data":{"text":"11. Insurance","level":2}},{"id":"xf9petr9zI","type":"paragraph","data":{"text":"Insurance coverage varies depending on the selected tour."}},{"id":"4QqGEtE_mE","type":"paragraph","data":{"text":"Please review the inclusions and exclusions shown on each product page before making your reservation."}},{"id":"zFV2iXMuMP","type":"delimiter","data":{}},{"id":"qaVzf2S6LI","type":"header","data":{"text":"12. Customer Responsibilities","level":2}},{"id":"VB5S0SoZw_","type":"paragraph","data":{"text":"Before completing your booking, please ensure that all information provided is accurate, including:"}},{"id":"fZDIuuRBCY","type":"list","data":{"style":"unordered","items":[{"content":"\nPassenger names\n","items":[]},{"content":"\nTravel date\n","items":[]},{"content":"\nHotel name\n","items":[]},{"content":"\nContact details\n","items":[]},{"content":"\nSelected tour or ticket\n","items":[]}]}},{"id":"wF30bSACis","type":"paragraph","data":{"text":"Incorrect information may result in additional charges or delays."}},{"id":"R3W7H1EipD","type":"delimiter","data":{}},{"id":"N0MTgql0hm","type":"header","data":{"text":"13. During Your Tour","level":2}},{"id":"Q4SLGWobxR","type":"paragraph","data":{"text":"If you experience any issues during your tour, we recommend contacting the operating company immediately using the contact information provided on your E-ticket or voucher."}},{"id":"KSJoc9Rp5q","type":"paragraph","data":{"text":"Our team will also be happy to assist whenever possible and will work with both parties to help resolve any concerns."}},{"id":"cQFEgCx4w9","type":"delimiter","data":{}},{"id":"bxqD_vyxTY","type":"header","data":{"text":"14. Liability","level":2}},{"id":"mtnpTEu8uY","type":"paragraph","data":{"text":"SamuiToday.com<\/strong> acts as an online booking agent connecting travelers with independent local service providers."}},{"id":"IYhmexr8IA","type":"paragraph","data":{"text":"While we carefully select our local partners, SamuiToday.com acts solely as a booking agent and is not responsible for accidents, personal injury, delays, loss of personal belongings, or service-related issues arising from services provided directly by independent tour operators."}},{"id":"E7-IHwOBz0","type":"delimiter","data":{}},{"id":"2nSz5A2YBa","type":"header","data":{"text":"15. Acceptance of Terms","level":2}},{"id":"W5YBxr1T0w","type":"paragraph","data":{"text":"By completing a booking through SamuiToday.com<\/strong>, you confirm that you have read, understood, and accepted these Booking Terms &amp; Cancellation Policy."}},{"id":"MvDTCWvI7D","type":"paragraph","data":{"text":"We sincerely appreciate your trust and look forward to welcoming you to Koh Samui."}}],"version":"2.31.0"}